Frequently Asked Questions

How long does an order generally take?

Generally speaking orders can take anywhere from 2-6 weeks depending on the order. Special Order Custom Hardgoods are usually around the 4-6 weeks for finished products delivered to TeamWorks Promotions. Wearables generally take about 2-4 weeks, depending on the stock levels at the suppliers, shipping times and the current queue of orders already in house.

Do I need to pay any money up front?

TeamWorks requires at least a 60% deposit placed down, up front, on ALL orders. For any Special Order Custom Hardgoods TeamWorks requires the invoice PAID IN FULL at the start of the order.

When does my Timeline Start?

Timelines above start the day of the deposit placement or payment in full on invoice.

What file type do you require for any artwork/logos?

The higher the quality of image/design the better. We do offer services to clean up your logo/design if needed, some charges may apply. Files that we would prefer to work with are: .jpg, .pdf, .tiff, .eps, .cdr, .ai, .psd, .png. The cleaner the lines in the artwork the better. For Stitch files, if you happen to have one, a .dst file is needed.

Can I bring in my own garments?

For the most part we can decorate on customer supplied items, some limitations may apply. We would need to see the item in person to determine whether we can decorate your item. TeamWorks is not responsible for any damage to customer supplied items, there is a waiver that will need to be signed. 

What kind of decoration process do you offer?

The in house decoration that TeamWorks offers are Screen Printed Transfers, Digital Print, Heat Transfer Vinyl, Stickers, Badges, Embroidery, Direct to Garment Printing. For Special Order Custom Hardgoods there are many different decoration processes and will depend on the items material.

Is there a minimum on orders?

Depending on what you are looking for there may be a minimum. Please contact us for more information.

What does digitizing mean?

Digitizing is the process in which a logo/design is made into what is called a ‘stitch file’. 

How can I pay for my online order?

Online purchases can be paid with ShopPay, all major credit cards and PayPal.

What forms of payment do you accept in store? 

We take cash, all major credit cards, debit, cheque and Etransfers. 

Are there any price breaks if I want to order a large amount?

Please contact us regarding larger orders. 

Do you offer different quality items (Good, better, best)?

We offer items within all economic budgets. 

Do you have sample sizing? 

For the most part, we have a lot of samples in store. However, it is completely impossible to have EVERYTHING in store to try on. Please email or call us to ensure that we have the correct style in store for you to borrow or try on.

What if I cannot get to the store for samples sizing?

We can either send you a list form of measurements or we can have one of our sales people stop by your location.

Do you have safety procedures in place for me to have a safe visit?

We do! Only max of 2 customers allowed in the store at all times, with our team in store we need to keep a minimum of clients in store at this time. We are continuously sanitizing touched surfaces, as well as hand washing and hand sanitizing stations. We do not require you to wear a mask, though it is highly recommended, our whole team wears masks for everyone’s protection.

Do you sell BLANK items with no decoration? 

We do sell blanks, yes.

What kinds of in-house decorations do you offer? 

We offer in-house Embroidery, Heat Transfer Vinyl, Digital Print, Direct to Garment Printing and Screen Printed Transfers. 

Do you do gift cards or gift certificates?

Yes, contact us for more details.

Do you keep records of past orders?

Yes, we do keep records.

What is a Special Order Custom Hardgood Item?

Special Order Custom Hardgood Items is anything that we do not do in-house. Can be anything from mugs to umbrellas to pens to notebooks, etc.

What are considered wearables?

Anything that you can wear, hats, tshirts, hoodies, jackets and face masks.

Where are you located?

784 Spruce Ave in Victoria, BC Canada

Do you offer shipping and/or delivery?

We do offer both, please contact us for more details.

What are your store hours?

Modified Store Hours during Covid-19 are Monday to Fridays 9:30am-4:30pm

What if I wanted to come into the store on the weekend, when you are closed?

We do offer by appointment only meeting on Saturdays. Please contact us for more details.

Do you offer Canadian Made or Ethical brands? 

There are a few brands that we deal with that are Canadian Made and/or Ethical brands. Please ask for such items.

Do you offer quotes? 

We do offer quotes, please email us today for a quotation.

Do you require customers visiting the store to wear PPE?

It is not required, however recommended. We do have some in store if you do not.